Terms and Conditions

 30 Day Money Back Guarantee

You have a 30 day money back guarantee on any carpet you purchase. The carpet must be in the same condition as when you received it and not used. Package it securely, preferably as we did when we sent it to you. When we receive the carpet, it will be inspected by our quality team. You will receive a full refund when our team has approved the return.

Free Returns

It is important that you package the carpet well. In order to start the return process you need to call us or use the form in this page. We cover the return costs within EU. You simply use the return label you received in the package. Needless to say that customer satisfaction is very important to us.

You will receive the refund to the bank account or card you used to purchase.

Free Secure Shipping

We primarily ship express (securely) via DHL, FedEX or UPS. Free shipping is only (at this time) applicable to EU countries.

Warranty

We stand behind our carpets when it comes to quality. Therefore we offer the best warranty on the market. Our carpets are of the highest quality and most of them take many months to make. The warranty that we provide is valid for 18 months, from the day you receive it.

If you do refer to the warranty and it is determined that you as the customer is responsible for damages because of bad handling, then you will pay for any repair costs. Our quality team will inspect the damage and determine the cause.

When it comes to warranty, the customer will pay for shipping costs.