FAQ

Payment

Payment can be made by credit card (Visa, MasterCard or American Express) or bank deposit. Please follow the instructions of the specific payment method when checking out your shopping cart.

We will be adding more payment options. If you do need an alternative payment method, contact us and we will do our best to implement it.

VAT tax will be applied at checkout for EU countries and are not included in the listed product prices. EU countries have different VAT rates.

Free Secure Shipment

We ship world wide and usually within 1 to 3 business days. Please keep in mind deliveries outside the EU might take longer. Free shipping is at this time applicable to EU countries.

What is the difference between size and size category?

Our carpets are handmade and unique. Because of this, they can differ a couple of centimeters in length and/or width. When filtering and searching for a group of carpets that are similar in size, you can look at which size category they belong to.

I cannot find any information regarding inventory?

Like with the previous question and answer, all our carpets are unique. Only one of each exists. When one carpet is sold, we will not be able to sell the same one again as they are all individually handmade and special. We might be able to provide a similar one. What you see in our site is what we have, one of each.

Additional information

VAT number: NL854517479B01